WhatsApp automation
Automate WhatsApp conversations without writing code
Triggerflow connects WhatsApp Business to the rest of your business. Answer questions with an AI assistant, send order and delivery updates, collect payments with mobile money and pass a conversation to a person when it needs one. It uses the official WhatsApp Cloud API from Meta.
Reply in seconds, day and night
The WhatsApp Trigger starts a workflow for every incoming message. An AI agent answers from your products, prices and opening hours, and remembers the conversation.
Buttons, lists, media and templates
Send reply buttons, list menus, images, documents and approved message templates, so customers choose instead of typing.
Connected to your systems
Look up an order in your database or Google Sheets, create a customer in your CRM, or notify your team in Slack or Telegram from the same workflow.
Take payments in the chat
Send an M-Pesa, Mixx by Yas, Airtel Money or HaloPesa payment request and wait for the customer to confirm before the workflow continues.
How it works
- Connect your WhatsApp Business number: Add your Cloud API phone number ID and access token as a credential. Triggerflow verifies the signature on every message Meta sends.
- Start from a template: Pick the WhatsApp shop assistant or the payments template, or build your own flow on the canvas.
- Test, then switch it on: Send yourself a message, check every step in the execution view, then activate the workflow.
Start from a template
- WhatsApp shop assistant (AI): Answers product and price questions and takes orders.
- Take payments on WhatsApp: Sends a mobile money request and confirms when it is paid.
Questions
Do I need the WhatsApp Business API?
Yes. Triggerflow works with the official WhatsApp Cloud API from Meta, which you set up in Meta for Developers with your business number. It does not automate the WhatsApp phone app.
Can the AI hand a conversation to a person?
Yes. A workflow can notify your team (in Slack, Telegram or by email) when the customer asks for a person or the AI is unsure, and stop replying automatically for that conversation.
Can I send messages first, not only reply?
Yes, with message templates approved by Meta, for example order confirmations and delivery updates. Free-form messages can be sent within 24 hours of the customer's last message, as WhatsApp's rules require.
Is there a free plan?
Yes. You can build and run WhatsApp workflows on the Free plan and upgrade when you need more executions or team features.
More: n8n alternative · Mobile money automation · AI agents